» How much WhenTheyReadIt cost?
FREE. Yes, It's absolutelly FREE of charge. If you really like our service, you can send us gifts!!!

» Will my recipient know that I am tracking the e-mail I am sending?
NO. The e-mail will look like a normal e-mail, which you used to send before.

» Is the content of my e-mail kept private, even though it is being tracked?
Absolutely. We are 100% committed to respecting the privacy of our users.

» Does WhenTheyReadIt work with my Hotmail, Yahoo! or AOL e-mail accounts?
Yes. You just have to login to our site(WhenTheyReadIt.com) and send e-mail instead of sending it through your current Hotmail, Yahoo! or AOL e-mail accounts. You can continue to receive your normal emails on these accounts as before. Also, you will get detail report in your normal Hotmail, Yahoo! or AOL e-mail accounts. The only thing is: Whichever e-mail you want to track down, Just send it through our site.

» How does WhenTheyReadIt differ from the Read Receipts I use in Outlook?
WhenTheyReadIt is much more powerful than the Read Receipts feature provided in Outlook. It differs from standard read-receipts because it works regardless of the e-mail program being used by the recipient. Standard read-receipts don't work if someone views your e-mail in web-based e-mail programs like Hotmail or Yahoo!, and some desktop e-mail programs can't process them either. Even when an e-mail program does support them, a lot of times they are ignored by the recipient. Also, the recipient knows that your e-mail is being tracked. WhenTheyReadIt works automatically, without alerting the recipient that the e-mail is being tracked.

» Does WhenTheyReadIt always work?
WhenTheyReadIt will determine if your message has been read in majority of the cases(almost 95%). However, it will not work 100%. Think of it like caller ID. Caller ID works most of the time and will show you who is calling you, but every now and then you get a "Private Call" or "Unavailable" number. Same way in some cases, it might not track the e-mail if its opened or not. We encourage you to sign up for a free account to test WhenTheyReadIt by yourself. There is absolutely no price attached to our service and we believe that you will find it an invaluable service that is effective.

» What happens after I send a message?
When the recipient gets the e-mail, it looks the same as any other e-mail that you used to send them. The instant they read the message, you will get an alert e-mail telling you that your message was read. It will contain the following information:At what time the message was read,where geographically the message was read and which browser was used to read the e-mail etc.

Each time the message is re-opened, even by a different person, you will be alerted. This means that if the recipient forwards your confidential message, you will know. (You'll even know where the recipient is located geographically).

» Do I have to do anything different to track my e-mails?
You just have to login to our site (WhenTheyReadIt.com) and send your e-mail. Once it is sent through our server, WhenTheyReadIt.com allows you to track your messages.

» Can I run WhenTheyReadIt on two computers using the same WhenTheyReadIt account?
Yes.

» Can I use the same WhenTheyReadIt account on two different email accounts?
No. You can use your WhenTheyReadIt account to track an individual e-mail account. You have to register with another email account, and then only you can use another email account.

» Can I use WhenTheyReadIt on my computer at work?
Yes. As long as you can send e-mail from work/internet, you can use WhenTheyReadIt.

» Does WhenTheyReadIt contain any spyware?
No. Absoultelly NOT. We respect your privacy.